This is from about a year ago. It is a truly fine explaination of the interactive web - or Web 2.0. This will give you great ideas about how you might use the web to interact with customers.
Professor Michael Wesch from Kansas State University. It is 4 minutes and 32 seconds.
From the same Professor Wesch, this one explains YouTube. It is 55 minutes but worth every minute.
Finally, this one I just found very interesting. The secret history of the Silicon Valley. also about 55 minutes.
This one is not Professor Wesch.
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